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The standard implementation service includes the whole process designed for end users:
- defining user requirements
- preparing work statements
- building a database
- testing the interface with other hotel-selected systems
- verifying configuration
- user training
- validating rates
- preparing for trial operations
- finalizing configuration and rates
- ready for live operation
- on-site consulting services
Another service option is Train-the-Trainer, which is developed for hotel chains that have selected Oasis software for implementation on a larger scale. We are flexible enough to modify the whole process for hotel chains, ensuring that their internal resources and personnel are sufficiently trained in implementing and supporting Oasis software.
Oasis support will, however, still be on call as their second line resources.
We strongly believe that this approach substantially reduces the duplication effort: there is no additional need for clients to send out the same supervisory personnel to different service providers for training. Oasis can provide training that can be passed on throughout the internal trainers of client hotels.
Internal trainers with multiple skill sets are most beneficial for training the hotel operation staff with standard operation procedures: incorporating Oasis software, handling credit POS terminals, doing internal documentary proof upkeep, overseeing contingent procedures plus guest service-related procedures.
There is also the collective savings involved by eliminating the need for a lot of traveling and accommodation costs incurred by sending staff out for training. |
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